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Customer Portal FAQ’s

How to Submit a Drop Request Through the Customer Portal
  1. After logging into your account, click MY ACCOUNT link in the toolbar at the top of the screen.
  2. Click the “Enrolmets” icon under the student for whom you wish to request a transfer.
  3. This will bring up a list of all current enrolments for the student. 
  4. Click the DROP ENROLLMENT button next to the class you wish to drop to bring up the “Drop Enrollment Request” window.
  5. Enter the preferred DROP DATE along with any NOTES explaining why you are requesting to drop the enrolment. 
  6. Click “Yes, please drop” to submit the drop request, or “Cancel” to close the window without submitting the request.
How to Submit a Transfer Request Through the Customer Portal
  1. After logging into your account, click the MY ACCOUNT link in the toolbar at the top of the screen.
  2. Click the “Enrollments” icon under the student for whom you wish to request a transfer. 
  3. This will bring up a list of all current enrollments for the student. 
  4. Click the TRANSFER ENROLLMENT button next to the class you wish to transfer FROM to launch the “Pick a Class” screen and initiate the transfer request. 
  5. Click on the class you wish to transfer INTO. This willl launch the “Transfer Enrollment Request” window. 
  6. Enter the TRANSFER DAATE (the date you wish to start the new class), along with any NOTES explaining why you are requesting the transfer.
  7. Click “Yes, please transfer” to submit the transfer request, or “Cancel” to close the window without submitting the request. 
How to Submit a Future Absence Request Through the Customer Portal (BY DATE)
  1. After logging into your account, click MY ACCOUNT link in the toolbar at the top of the screen.
  2. Click the “Future Absences” icon under the student for whom you wish to record a future absence. 
  3. This will launch the “How do you want to create a future absence?” wizard. Answer the questions as prompted to create the future absence request.

BY DATE 

4. Will this absence span multiple days? Yes/No

How to Submit a Future Absence Request Through the Customer Portal (BY ENROLLMENT)
  1. After logging into your account, click MY ACCOUNT link in the toolbar at the top of the screen.
  2. Click the “Future Absences” icon under the student for whom you wish to record a future absence. 
  3. This will launch the “How do you want to create a future absence?” wizard. Answer the questions as prompted to create the future absence request.

BY ENROLLMENT 

Select the date of the future absence. Select the Class(es) the student will be missing. Enter a comment to explain why the student will not be attending class. Click “Submit Absences” to submit the absence request.

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